GramiGro Privacy Policy

Last Updated: 2 August 2026

Welcome to GramiGro ("GramiGro", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how GramiGro collects, uses, stores, shares, protects, and processes your personal information when you use our mobile application, website, products, and related services (collectively, the "Platform").

This Privacy Policy applies to all users accessing GramiGro anywhere in India.

By downloading, installing, registering, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Platform.

1. Scope of this Privacy Policy

This Privacy Policy applies to:

GramiGro Mobile Application
GramiGro Website
Customer Accounts
Orders placed through the Platform
Customer Support
Delivery Services
Loyalty Programs
Promotional Campaigns
Referral Programs
All other services offered by GramiGro

This Privacy Policy applies whether you access the Platform using:

Android devices
iOS devices (if introduced)
Desktop computers
Laptops
Tablets
Mobile browsers

2. Information We Collect

Depending on how you use the Platform, we may collect different categories of information. These include:

Personal Information

We may collect:

Full name
Mobile number
Email address
Profile photograph (if voluntarily provided)
Delivery addresses
Billing addresses
PIN code
Landmark
City
State
Country

Account Information

When you create an account, we may collect:

User ID
Account creation date
Login information
Authentication details
Password (stored securely in encrypted or hashed form where applicable)
Account preferences
Saved addresses
Wishlist
Cart information

Order Information

We may collect:

Products ordered
Order value
Order history
Delivery instructions
Order status
Invoice details
Payment status
Refund history
Cancellation history

Payment Information

Depending on the selected payment method, payment-related information may include:

Payment method
Transaction ID
Payment status
Payment timestamp

For security reasons, GramiGro does not store complete credit card numbers, debit card numbers, CVV, UPI PINs, internet banking passwords, or similar sensitive payment credentials. Payments are processed by authorized third-party payment service providers.

Device Information

We may automatically collect technical information, including:

Device model
Device manufacturer
Operating system version
App version
Device language
Time zone
Screen resolution
Crash reports
Performance logs
Unique device identifiers (where permitted)

Log Information

When you use the Platform, our systems may automatically record information such as:

IP address
Login time
Logout time
Browser type
Device type
Pages visited
Features used
Search queries
Click activity
Error reports

Location Information

Depending on your permissions and device settings, we may collect:

Approximate location
GPS location
Delivery location
Address information
PIN code
Location selected by you during checkout

Location information is used only for purposes such as:

Delivery
Address verification
Showing available services
Calculating delivery charges
Fraud prevention
Improving customer experience

You may disable location permission through your device settings, although certain features may no longer function correctly.

Customer Support Information

If you contact customer support, we may collect:

Your communications
Emails
Chat messages
Call recordings (where legally permitted)
Complaint details
Support tickets
Resolution history

This helps us improve customer service and resolve disputes.

3. Information You Voluntarily Provide

You may voluntarily provide additional information, including:

Product reviews
Ratings
Feedback
Suggestions
Survey responses
Promotional campaign participation
Referral information
Uploaded images (where supported)

Providing such information is optional.

4. Information from Third Parties

We may receive limited information from trusted third parties, including:

Payment service providers
Delivery partners
Identity verification providers (where applicable)
Analytics providers
Marketing partners
Government authorities where legally required

We process such information only for lawful business purposes and in accordance with applicable law.

5. Consent

By using the Platform, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

Where required by law, we will obtain your separate consent before collecting or processing specific categories of information.

You may withdraw consent where legally permitted, although doing so may affect your ability to use certain features of the Platform.

6. Accuracy of Information

You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

GramiGro is not responsible for issues arising from inaccurate or outdated information provided by users.

7. How We Use Your Information

GramiGro processes your information only for legitimate business purposes and in accordance with applicable laws.

We may use your information to:

Create and manage your account.
Verify your identity where necessary.
Process and fulfill orders.
Coordinate deliveries.
Process payments and refunds.
Provide customer support.
Respond to your enquiries and complaints.
Improve our products and services.
Personalize your shopping experience.
Recommend relevant products and offers.
Send transactional notifications.
Send service updates.
Detect and prevent fraud.
Ensure platform security.
Comply with legal and regulatory obligations.
Conduct internal research, analytics, and business planning.
Maintain accurate business records.

We will not use your personal information for purposes that are incompatible with this Privacy Policy unless required or permitted by applicable law.

8. Legal Basis for Processing

Where applicable under law, GramiGro processes personal information on one or more of the following grounds:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Protection of legitimate business interests.
Prevention of fraud and abuse.
Protection of the rights, property, and safety of GramiGro, users, and the public.

9. Sharing of Information

GramiGro does not sell your personal information to third parties.

We may share your information only where necessary for operating the Platform or where required by law.

Information may be shared with:

Delivery partners.
Payment service providers.
Cloud hosting providers.
Customer support providers.
Analytics providers.
Communication service providers.
Business partners assisting in service delivery.
Government authorities where legally required.

All such sharing is subject to contractual, legal, or security safeguards where appropriate.

10. Delivery Partners

To deliver your orders, we may share limited information with authorized delivery personnel, such as:

Name.
Delivery address.
Mobile number.
Delivery instructions.
Order reference.

Delivery partners are expected to use this information solely for the purpose of completing the delivery.

11. Payment Service Providers

Online payments are processed by independent payment service providers.

To facilitate transactions, certain payment-related information may be shared with these providers.

GramiGro does not receive or retain complete payment credentials such as:

Card PINs.
CVV numbers.
Internet banking passwords.
UPI PINs.

These credentials are handled by the respective payment service providers.

12. Customer Support Providers

Where customer support services are provided through third-party platforms, limited information may be shared as necessary to:

Resolve complaints.
Investigate issues.
Process refunds.
Provide technical assistance.
Improve customer experience.

13. Analytics and Performance

We may use analytics tools to better understand how users interact with the Platform.

Analytics information may include:

Pages viewed.
Session duration.
Device type.
Operating system.
Crash reports.
Performance metrics.
Feature usage.
General interaction patterns.

This information helps us improve performance, usability, and reliability.

Where feasible, analytics data is aggregated or de-identified.

14. Marketing Communications

With your consent where required by law, GramiGro may send:

Promotional offers.
Discount coupons.
Loyalty program updates.
Referral program information.
Product recommendations.
Seasonal campaigns.
New feature announcements.

You may unsubscribe from promotional communications at any time by using the unsubscribe option or contacting customer support.

Service-related communications, such as order confirmations, payment updates, security alerts, and account notifications, may continue to be sent as they are necessary for providing the service.

15. Cookies and Similar Technologies

Our website and certain features of the Platform may use cookies and similar technologies to:

Remember user preferences.
Maintain login sessions.
Improve website functionality.
Analyze usage patterns.
Enhance security.
Measure performance.
Personalize user experience.

Cookies generally do not contain sensitive personal information on their own.

You may control or disable cookies through your browser settings, although doing so may affect the functionality of certain features.

16. Advertising and Promotions

GramiGro may display advertisements, promotional banners, or personalized recommendations based on your interactions with the Platform.

Where required by applicable law, personalized advertising will be based on your consent.

You may manage advertising preferences through available account settings where such options are provided.

17. Third-Party Services

The Platform may integrate with trusted third-party service providers, including but not limited to:

Payment gateways.
Cloud hosting services.
SMS providers.
Email service providers.
Push notification services.
Mapping and navigation services.
Analytics providers.
Authentication services.

Each third-party provider is responsible for handling information under its own privacy policy and applicable legal obligations.

18. Business Transfers

If GramiGro undergoes a merger, acquisition, restructuring, sale of assets, investment transaction, or similar corporate event, customer information may be transferred as part of that transaction, subject to applicable law.

Any successor entity will remain bound by obligations regarding the protection of personal information.

19. Legal Disclosure

GramiGro may disclose personal information where required or permitted by law, including in response to:

Court orders.
Legal proceedings.
Government requests.
Regulatory authorities.
Law enforcement agencies.
National security requirements.
Protection of legal rights.

Such disclosures will be limited to the extent reasonably necessary under applicable law.

20. Fraud Prevention and Security

We may use personal information to:

Detect suspicious activity.
Prevent fraud.
Verify transactions.
Investigate security incidents.
Protect customer accounts.
Enforce our Terms and Conditions.

Where appropriate, we may suspend transactions or accounts pending verification.

21. Data Security

GramiGro takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

Encryption of data in transit where appropriate.
Secure servers and cloud infrastructure.
Access controls and authentication mechanisms.
Regular security monitoring.
System logging and auditing.
Data backup procedures.
Employee access restrictions based on business need.
Periodic security updates and maintenance.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Accordingly, GramiGro cannot guarantee absolute security.

22. Data Retention

We retain personal information only for as long as it is reasonably necessary to:

Provide our services.
Process orders and payments.
Maintain customer accounts.
Resolve disputes.
Comply with legal, regulatory, tax, or accounting obligations.
Prevent fraud and abuse.
Enforce our Terms and Conditions.

When personal information is no longer required, it may be securely deleted, anonymized, or retained only where legally required.

23. Children's Privacy

The Platform is intended for individuals who are legally capable of entering into a binding contract under applicable law.

GramiGro does not knowingly collect personal information directly from children in violation of applicable law.

If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to delete such information.

Parents or legal guardians who believe that a child has provided personal information may contact GramiGro to request its review or deletion.

24. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Update your account details.
Request deletion of your account or certain personal information.
Withdraw consent where processing is based on consent.
Object to certain types of processing where legally permitted.
Request information regarding how your personal data is processed.

These rights may be subject to legal exceptions, verification requirements, and operational limitations.

25. Updating Your Information

You are encouraged to keep your account information accurate and up to date.

Many account details can be updated directly through the Platform. For information that cannot be updated through the Platform, you may contact customer support for assistance.

26. Account Deletion

You may request deletion of your GramiGro account through the Platform or by contacting customer support.

Upon receiving a valid request, GramiGro will process the request in accordance with applicable law.

Please note that certain information may continue to be retained after account deletion where necessary to:

Comply with legal obligations.
Maintain financial or tax records.
Resolve disputes.
Prevent fraud.
Enforce contractual obligations.
Protect the rights and safety of GramiGro and others.

Deletion of your account may result in permanent loss of order history, saved addresses, loyalty rewards, GroCoins, coupons, and other account-related benefits, unless otherwise required by law.

27. International Data Transfers

GramiGro primarily operates in India. However, some service providers may process or store data in other jurisdictions.

Where personal information is transferred outside India, GramiGro will take reasonable steps to ensure that such transfers comply with applicable laws and are subject to appropriate safeguards.

28. Changes to this Privacy Policy

GramiGro may update this Privacy Policy from time to time to reflect changes in:

Applicable laws.
Business operations.
Technology.
Security practices.
Services offered.

The updated Privacy Policy will become effective upon publication on the Platform unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically.

Continued use of the Platform after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised policy.

29. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact GramiGro through the official contact details provided on the Platform.

Where applicable, complaints may also be submitted to the relevant regulatory or legal authorities in accordance with applicable law.

30. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes relating to this Privacy Policy shall be handled in accordance with the dispute resolution provisions contained in the GramiGro Terms and Conditions and applicable law.

31. Severability

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

32. Entire Privacy Policy

This Privacy Policy, together with the GramiGro Terms and Conditions and any additional policies expressly incorporated by reference, constitutes the complete privacy policy governing the collection, use, disclosure, storage, and protection of personal information through the Platform.

33. Your Acknowledgement

By downloading, installing, registering for, accessing, or using the GramiGro Platform, you acknowledge that:

You have read this Privacy Policy.
You understand how your information is collected and used.
You agree to the processing of your personal information as described in this Privacy Policy.
You agree to any future updates made in accordance with this Privacy Policy and applicable law.